SHIPPING & RETURNS
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
RETURN & EXCHANGE POLICY
Return & Exchange Policy Agreement
At Crazy Blu Pet Supplies we value our relationship with our customers. If at any time you are unsatisfied with our products or they do not meet your needs, you can return the item by following our return policy within the applicable 30 calendar day period.
Returning a Product Purchased from Crazy Blu Pet Supplies
• No returns will be accepted without a prior notice to Crazy Blu Pet Supplies.
• A Return Authorization may be requested up to 30 calendar days from the shipping invoice date.
• To secure the appropriate return authorization information contact us via email at firstname.lastname@example.org.
• Returns and refunds are only accepted for items purchased via www.crazyblu.com.
• Items must be returned in its original condition and including the original packaging.
• It is highly suggested to use a traceable shipping method for all returned items.
• If an item is being returned for credit, no credit will be issued until the item has been inspected. We do not keep your credit card information on file, and will call you to obtain the appropriate information should we decide to issue a credit. At our discretion, we may issue a company check to reimburse you instead.
• Shipping and handling charges are not refundable and are paid by customer. The customer is responsible for all shipping charges and insurance on all return shipments.
• A 10% inspection and restocking fee will apply to all returns.
• Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.
• Crazy Blu Pet Supplies reserves the right to issue store credit if the product is not returned in its original package or condition.